Terms and Conditions
1) Definitions
Customer means the organisation or person that subscribes to the Service. Customer Data means data you submit to the Service. Order means the online or written ordering document specifying subscription details.
2) SaaS Subscription & Access
- Rights. Non-exclusive, non-transferable access for internal business use during your term.
- Accounts. You’re responsible for credentials and user activity.
- Changes. We may improve/modify features without materially degrading core functionality.
3) Free Trials
Trials are provided “as is” and may be ended at any time. Post-trial use requires a paid subscription.
4) Service Levels & Support
- Availability. High availability target excluding maintenance, third-party outages, and force majeure.
- Support. 09:00–17:00 (Mon–Fri WAT). Priority SLAs available by Order.
5) Customer Data & Privacy
- Ownership. You own Customer Data; you license us to process it to provide/improve the Service.
- Privacy. See our Privacy Policy and DPA.
- Export. You can export via tools or request an export.
6) Security
We apply industry-standard technical and organisational measures to protect Customer Data.
7) Acceptable Use
- No unlawful/infringing content or activity.
- No reverse engineering or security circumvention.
- No credential sharing or unauthorised third-party access.
8) Fees, Billing & Taxes
- Fees per Order; auto-renew unless stated otherwise.
- Late amounts may accrue interest. Taxes extra (except our income taxes).
9) Confidentiality
Each party protects the other’s confidential information and uses it only to perform under these Terms.
10) Intellectual Property
Tracify owns all IP in the Service; you own your Customer Data. Feedback may be used to improve the Service.
11) Third-Party Services
Integrations/third-party tools are governed by their terms. We’re not responsible for their performance or data handling.
12) Term, Suspension & Termination
- Applies during your subscription term.
- We may suspend for non-payment, security/legal risk, or AUP breaches.
- Either party may terminate for uncured material breach (30 days’ notice).
- On termination, access ceases; we delete per retention schedule after export window (typically 30 days).
13) Warranties & Disclaimers
We warrant professional provision of the Service. Otherwise, provided “as is” to the extent permitted by law.
14) Limitation of Liability
No indirect/consequential damages; each party’s aggregate liability capped at fees paid/payable in the prior 12 months.
15) Indemnity
Each party indemnifies the other for third-party claims arising from its IP infringement or breach of laws/Terms (with notice and control of defence).
16) Changes to these Terms
We may update these Terms; material changes will be notified in-product or via email. Continued use means acceptance.
17) Governing Law
Laws of the Federal Republic of Nigeria; venue Abuja courts, unless otherwise required.
